PDF⋙ Structural Chemistry of Layer-Type Phases (Physics and Chemistry of Materials with A) by F. Hulliger

Structural Chemistry of Layer-Type Phases (Physics and Chemistry of Materials with A) by F. Hulliger

Structural Chemistry of Layer-Type Phases (Physics and Chemistry of Materials with A) by F. Hulliger PDF, ePub eBook D0wnl0ad

This monograph is intended to give the reader an appreciation of the wealth of phases, elements and inorganic compounds, which crystallize in layer-type or two­ dimensional structures. Originally this work was planned as a short review article but the large number of phases made it grow out to the size of a book. As is evident from the arrangement of the chapters our point of view was gradually transmuting from geometric to chemical. Moreover, the decision about the compounds that should be discussed was taken only during the course of the work, as is partly evident from the sequence of the references. For chemical or geometrical reason we have included also certain layered chain and molecular structures as well as some layered structures whose layers are linked by hydrogen bonds, thus are in fact three-dimensional. Instead of writing only a review with pseudo-scientific interpretations that later turn out to be wrong anyway we thought it more profitable to include the crystallographic data which are scattered in various original articles and hand books but never in one single volume. We have transcribed many of the data in order to make them correspond with the standard settings of the International Tables for X-Ray Crystallography. The figures are consistent with the data given in the tables. We apologize for errors and hope that their number is at a reasonably low level in spite of the time pressure.

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PDF⋙ Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli

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A Wall Street Journal bestseller

Why are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight

In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA.

DRIVEN TO DELIGHT reveals:

• How Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already “best in class.”
• How they activated people, improved processes, and deployed technology to emotionally engage customers.
• How the Mercedes-Benz approach can jump-start any customer-driven business―by accelerating your commitment to the customer experience.

Filled with exclusive front-seat insights from Mercedes-Benz employees, eye-opening testimonials from passionate Mercedes-Benz fans, and solid nuts-and-bolts advice for creating your own consumer-aligned road map, Driven to Delight will help you retool your strategies, reignite your customers, and refuel your team for the long haul.

Mercedes-Benz. The name alone conjures images of luxury, innovation, quality, and performance. But in today’s market, you need more than a world-class product to outpace the competition--which is why the executives at Mercedes-Benz USA set a course to create a customer experience in keeping with their legendary cars.

This is the story of how an organization became Driven to Delight.  It reveals the action plan Mercedes-Benz USA used to catapult the company to first place rankings in national customer satisfaction studies while at the same time growing sales and profits. With unprecedented access to company personnel, customer experience expert Joseph Michelli charts the journey the company took and identifies the all-important keys to driving delight in any customer-based organization. You’ll learn how to:

• Create a compelling vision for exceptional customer experiences
• Identify the ever changing wants, needs, and desires of your customer segments
• Map out your key customer journeys and high value contact points
• Effectively evaluate customer perceptions throughout their journey with you
• Resolve customer needs swiftly and constantly improve your delivery processes
• Link rewards and recognition to customer experience excellence throughout your organization

These proven techniques are part of the Mercedes-Benz USA “Driven to Delight” culture which sets a new gold standard in customer service, employee engagement, and peak performance. You’ll find step-by-step strategies that can be customized to fit your business model and customer needs. You’ll discover invaluable tools like Vision Mapping, Customer Journey Wheels, Customer-Centric Strategy and Resource Planning Processes --plus 20 Key Questions you can use to diagnose your progress and steer your company in the right direction.

Along the way, you’ll get a rare first-hand comprehensive view of a world-class company in action. You’ll see how a “best or nothing” organization became customer obsessed, mile after mile, year after year. Most importantly, you’ll learn how to ramp up your own customer experience, rev up your customer commitment, and take your customers on a journey that’s bound to delight--the Mercedes-Benz way.

Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.

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PDF⋙ The Keystone Advantage: What the New Dynamics of Business Ecosystems Mean for Strategy, Innovation, and Sustainability by Marco Iansiti, Roy Levien

The Keystone Advantage: What the New Dynamics of Business Ecosystems Mean for Strategy, Innovation, and Sustainability by Marco Iansiti, Roy Levien

The Keystone Advantage: What the New Dynamics of Business Ecosystems Mean for Strategy, Innovation, and Sustainability by Marco Iansiti, Roy Levien PDF, ePub eBook D0wnl0ad

Today, many companies operate within a complex network of firms that all depend on each other for success. In this book, authors Marco Iansiti and Roy Levien use the powerful example of biological ecosystems to show how companies can leverage these emerging business networks for long-term success. The book's title, "The Keystone Advantage", is taken directly from biology - it refers to "keystone species", which proactively maintain the healthy functioning of their entire ecosystem for a simple reason: their own survival depends on it. In the same way, say the authors, companies can protect and ensure their own success by deliberately fostering the combined health of the network they operate in.

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PDF⋙ Mycorrhiza: State of the Art, Genetics and Molecular Biology, Eco-Function, Biotechnology, Eco-Physiology, Structure and Systematics by Ajit Varma, Bertold Hock

Mycorrhiza: State of the Art, Genetics and Molecular Biology, Eco-Function, Biotechnology, Eco-Physiology, Structure and Systematics by Ajit Varma, Bertold Hock

Mycorrhiza: State of the Art, Genetics and Molecular Biology, Eco-Function, Biotechnology, Eco-Physiology, Structure and Systematics by Ajit Varma, Bertold Hock PDF, ePub eBook D0wnl0ad

This second updated and revised edition puts stronger emphasis on genetics and molecular biology. It contains new chapters written by leading experts in the field.
Mycorrhizas are symbioses between fungi and the roots of higher plants. As more than 90% of all known species of plants have the potential to form mycorrhizal associations, the productivity and species composition and the diversity of natural ecosystems are frequently dependent upon the presence and activity of mycorrhizas. The biotechnological application of mycorrhizas is expected to promote the production of food while maintaining ecologically and economically sustainable production systems.


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Ethel Ellis:

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PDF⋙ Get Hired!: Winning Strategies to Ace the Interview by Paul C. Green

Get Hired!: Winning Strategies to Ace the Interview by Paul C. Green

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Packed with inside advice and secrets about what companies look for when hiring in today's competitive job market.

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PDF⋙ Dimensional-stability studies of candidate space-telescope mirror-substrate materials (NASA technical note) by John M Jerke

Dimensional-stability studies of candidate space-telescope mirror-substrate materials (NASA technical note) by John M Jerke

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From reader reviews:

William Fiscus:

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PDF⋙ The American Catholic catalog by Bernard Hassan

The American Catholic catalog by Bernard Hassan

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From reader reviews:

Ruth McMillian:

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PDF⋙ The Miracle Chase: Three Women, Three Miracles, and a Ten Year Journey of Discovery and Friendship by Joan Hill, Katie Mahon, Mary Beth Phillips

The Miracle Chase: Three Women, Three Miracles, and a Ten Year Journey of Discovery and Friendship by Joan Hill, Katie Mahon, Mary Beth Phillips

The Miracle Chase: Three Women, Three Miracles, and a Ten Year Journey of Discovery and Friendship by Joan Hill, Katie Mahon, Mary Beth Phillips PDF, ePub eBook D0wnl0ad

What exactly is a miracle? That’s the question three women--each of whom experienced something extraordinary in her life--try to answer. Joan's son survived a catastrophic illness. Katie escaped a notorious serial killer. And Meb's 6-month-old daughter had suffered abuse and was now blind. The Miracle Chase is the story of how they went on a quest to discover what the great religions can tell us about miracles, why some people are blessed with miracles, and how anyone could believe in miracles in an age of science. In the process, Joan, Katie, and Meb transform a friendship into a spiritual odyssey. New in paperback.

 

 

From reader reviews:

John Bennett:

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Read The Miracle Chase: Three Women, Three Miracles, and a Ten Year Journey of Discovery and Friendship by Joan Hill, Katie Mahon, Mary Beth Phillips for online ebook

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PDF⋙ The Voice of Reason: A V.I.P. Pass to Enlightenment by Chael Sonnen

The Voice of Reason: A V.I.P. Pass to Enlightenment by Chael Sonnen

The Voice of Reason: A V.I.P. Pass to Enlightenment by Chael Sonnen PDF, ePub eBook D0wnl0ad

The book that you are considering buying is nothing short of a VIP Pass to Enlightenment, written by the UFC's most infamous and feared destroyer of men—Chael P. Sonnen.

Backwoodsmen and unlearned folk call him the Walking Thesaurus. His contemporaries have bestowed upon him the title Sir Sonnen. And those dwelling in the forgotten, forlorn jungles south of the equator reverently refer to him as filho da puta, a term Sonnen personally deciphered using his mastery of linguistics. It means, simply, "the Great and Humble Bearer of Knowledge."

In the coming pages, Sonnen's commentary and tales of heroic adventure will initiate you into the world of superhuman greatness. Allow him to carry you like a frail damsel through the world of professional mixed martial arts as he cuts weight, deals with moronic cornermen, expresses his disdain for focus mitts and punching in general, gets his face rearranged, and finds support and encouragement from fans. Permit him to cleanse your mind's palate and teach you the truth about history, politics, endangered species, cinema, terrorists, music, particle accelerators, and his plans for creating a Chaelocracy, which translates as "a Better Earth." Shower him with praise as he takes you into his manly mitts like a lump of clay and reshapes you in his own likeness.

Like all men of myth and legend, Sonnen strives for the betterment of the human race. Prometheus brought us fire; Dana White brought us the modern-day gladiator; and Chael P. Sonnen now brings us the step-by-step guide to being a great human being and patriot.

Purchase this book; learn how the world really works from the perspective of a man who has been face-to-face with presidents, wardens, dignitaries, judges, kings and queens, and athletic commissions; and find out if you have what it takes to awaken from your progressive nightmare.

There is no better day to stop being you and start trying to be Chael P. Sonnen. The time has come for The Voice of Reason.

Chael Sonnen is the best trash-talker in all of sports.
—Jim Rome
Host of The Jim Rome Show

I've never seen anything like it. He's the best thing since Muhammad Ali
—Dana White
UFC President

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Read The Voice of Reason: A V.I.P. Pass to Enlightenment by Chael Sonnen for online ebook

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PDF⋙ Greek Orators

Greek Orators

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Rational persuasion and appeal to an audience's emotions are elements of most literature, but they are found in their purest form in oratory. The speeches written by the Greek Orators for delivery in law-courts, deliberative councils and assemblies enjoyed an honoured literary status, and rightly so, for the best of them have great vitality. There is no crude, primitive stage of development: the earliest speeches are perfect in form and highly sophisticated in technique. They inform the reader about aspects of Greek society and about their moral values, in a direct and illuminating way not paralleled in other literature.This edition offers a contrasting pair of early orators. In his speech The Murder of Herodes, edited by Michael Edwards, Antiphon relies on a varied and resourceful use of probability argument, presented with great force and gravity. Motivation of both defendant and prosecutor is also explored thoroughly, as are the religious aspects of homicide. The five speeches by Lysias, edited by Stephen Usher, illustrate that orator's skill in using narrative to portray character and his talent for creating and dispelling personal and political prejudice in difficult cases. The Commentary seeks to call attention to the orators' rhetorical and stylistic skills to a degree not previously attempted in editions of the orators, to elucidate historical and legal matters and to explain textual and grammatical difficulties. The notes are keyed to the translation, rendering the speeches accessible to the reader with little or no Greek.Greek text with translation, commentary and notes.

From reader reviews:

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PDF⋙ African American Odyssey, The Combined Volume Plus NEW MyHistoryLab with eText -- Access Card Package (6th Edition) by Darlene Clark Hine, William C. Hine, Stanley C Harrold

African American Odyssey, The Combined Volume Plus NEW MyHistoryLab with eText -- Access Card Package (6th Edition) by Darlene Clark Hine, William C. Hine, Stanley C Harrold

African American Odyssey, The Combined Volume Plus NEW MyHistoryLab with eText -- Access Card Package (6th Edition) by Darlene Clark Hine, William C. Hine, Stanley C Harrold PDF, ePub eBook D0wnl0ad

ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products.

 

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A compelling story of agency, survival, struggle and triumph over adversity

 

More than any other text, The African-American Odyssey illuminates the central place of African-Americans in U.S. history by telling the story of what it has meant to be black in America and how African-American history is inseparably woven into the greater context of American history. From Africa to the 21^st century, this book follows the long and turbulent journey of African-Americans, the rich culture they have nurtured throughout their history and the quest for freedom through which African-Americans have sought to counter oppression and racism. This text also recognizes the diversity within the African-American sphere, providing coverage of class and gender and balancing the lives of ordinary men and women with accounts of black leaders and the impact each has had on the struggle for freedom.

 

MyHistoryLab is an integral part of the Hine program. Key learning applications include Closer Looks, MyHistoryLibrary, and writing assessment.

 

A better teaching and learning experience

This program will provide a better teaching and learning experience–for you and your students. Here’s how:

• Personalize Learning— MyHistoryLab is online learning. MyHistoryLab engages students through personalized learning and helps instructors from course preparation to delivery and assessment.
• Improve Critical Thinking—Features throughout the text encourage students to think critically about the material.
• Engage Students— Features such as “Voices from the Odyssey” engage students in the material.
• Support Instructors— A full set of supplements, including MyHistoryLab, provides instructors with all the resources and support they need.

0205962181 / 9780205962181 African American Odyssey, The Combined Volume Plus NEW MyHistoryLab with eText -- Access Card Package

Package consists of:   

0205206549 / 9780205206544 NEW MyHistoryLab with Pearson eText -- Valuepack Access Card

0205940455 / 9780205940455 African-American Odyssey, The, Combined Volume

 

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Read African American Odyssey, The Combined Volume Plus NEW MyHistoryLab with eText -- Access Card Package (6th Edition) by Darlene Clark Hine, William C. Hine, Stanley C Harrold for online ebook

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African American Odyssey, The Combined Volume Plus NEW MyHistoryLab with eText -- Access Card Package (6th Edition) by Darlene Clark Hine, William C. Hine, Stanley C Harrold Doc

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PDF⋙ Lectures on the Science of Language Delivered at the Royal Institution of Great Britain in ... 1861 [And 1863] ..., Volume 2... by Friedrich Maximilian Muller

Lectures on the Science of Language Delivered at the Royal Institution of Great Britain in ... 1861 [And 1863] ..., Volume 2... by Friedrich Maximilian Muller

Lectures on the Science of Language Delivered at the Royal Institution of Great Britain in ... 1861 [And 1863] ..., Volume 2... by Friedrich Maximilian Muller PDF, ePub eBook D0wnl0ad

This is a reproduction of a book published before 1923. This book may have occasional imperfections
such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact,
or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections,
have elected to bring it back into print as part of our continuing commitment to the preservation of printed works
worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book.



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The below data was compiled from various identification fields in the bibliographic record of this title. This data is provided as an additional tool in helping to ensure edition identification:

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